Last updated: September 8, 2026
This Privacy Policy describes how NaturalMED Therapies (“we,” “us,” or “our”), located at 7500 Bryan Dairy Road, Suite B, Seminole, FL 33777, collects, uses, and protects your personal information when you use our website, services, or communicate with us.
Information We Collect
- Personal Identifiers: Name, email address, phone number, and mailing address.
- Appointment Information: Details you provide when requesting or scheduling an appointment.
- Usage Data: Pages visited and interactions with our website.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Communications: Messages and calls you send us via phone, email, SMS, chat, or contact forms, including call recordings and transcripts.
How We Use Your Information
- Schedule and confirm appointments.
- Send appointment confirmations, reminders, and follow-up messages.
- Respond to inquiries and provide patient support.
- Provide, operate, and improve our services.
- Send practice updates (with your consent).
- Comply with legal obligations.
Protected Health Information
NaturalMED Therapies is a licensed healthcare practice. Information you share with us in the course of care — including your medical history, symptoms, diagnoses, and treatment records — is protected health information and is governed by the Health Insurance Portability and Accountability Act (HIPAA) and applicable Florida law, not by this Privacy Policy. Our Notice of Privacy Practices, which governs your protected health information, is provided at your first appointment and is available on request.
This Privacy Policy covers information collected through our website, contact forms, chat widget, and text message program.
Please do not include medical details, symptoms, or health history in website forms, chat messages, or text messages. Text messaging is not a secure channel. Our SMS program is limited to appointment confirmations, reminders, and general follow-up. We will not discuss clinical matters by text.
Call Recording
Calls to and from NaturalMED Therapies, including calls answered by our automated phone assistant, may be recorded and transcribed for quality, training, and service purposes. Callers are notified at the start of the call, and by continuing the call you consent to such recording.
SMS Messaging & Opt-In
SMS Opt-In: When you submit your phone number through the chat widget on our website and check the SMS consent box, or when you call our office and request follow-up by text, you agree to receive recurring automated SMS text messages from NaturalMED Therapies regarding appointment scheduling, appointment reminders, and responses to your inquiries. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase or of receiving care. Reply STOP to opt out at any time or HELP for assistance.
To Opt Out: Reply STOP to any SMS message at any time. You will receive a one-time confirmation and no further messages will be sent.
For Help: Reply HELP to any SMS message, or contact us at mail@naturalmedtherapies.com or 727-541-2211.
No Sharing of SMS Data: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. We may use essential cookies (required for the site to function) and analytics cookies. You can control cookies through your browser settings; disabling them may affect certain features.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including SSL/TLS encryption, secure servers, and limited access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal and medical recordkeeping obligations.
- Opt Out of SMS: Reply STOP to any SMS message at any time.
- Opt Out of Email: Click the unsubscribe link in any marketing email.
To exercise any of these rights, contact us at mail@naturalmedtherapies.com. Requests regarding your medical records are handled under our Notice of Privacy Practices.
Third-Party Services
We use trusted third-party service providers to operate our practice, including our electronic health record and online booking platform (Unified Practice), our patient communications and CRM platform (HighLevel/LeadConnector) and our telephony providers, and website analytics tools. These providers are contractually obligated to protect your information and may only use it to provide services on our behalf. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Children’s Privacy
Our website and text message program are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18 through our website. If you believe we have inadvertently collected information from a minor, please contact us immediately at mail@naturalmedtherapies.com.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
NaturalMED Therapies
7500 Bryan Dairy Road, Suite B
Seminole, FL 33777
Email: mail@naturalmedtherapies.com
Phone/Text: 727-541-2211